FAQ

Because our sales team is based at our city-fringe Showroom where full-sized products are on display and enable the customer to operate and discuss the many features of our product range - we believe this is more practical than road-based representatives.

We prefer to confirm the final manufacture sizes for products by conducting a site measure or site meeting to prevent miscommunication or mistakes from occurring - this complimentary service is carried out by a project manager once an order for the products has been placed.

Because we are QBCC licensed for the Glass and Aluminium classification, renovations requiring existing window & door products removal will need a builder licensed for Carpentry to remove the existing items and prepare the openings suitably for the new products.
For example: a 411 series top-hung bi-fold requires a beam / lintel which is suitable to support the weight of the frame and panels of the door. 

We can supply the new products, custom manufactured to suit the openings once they are prepared by a builder with an optional costing for installation if necessary. The builder will also carry out the finishing work such as wall-lining / cladding as required once the new products are in place.

On the quotations, the notes refer to "All units are shown as being viewed from outside the building. Frame Size indicated is Overall Aluminium Frame, which excludes reveal and nailing fins". Timber Reveals are usually included on products being fitted to timber/steel frames used for fixings / wall linings. Clearances should be added to derive an approximate 'tight openings'.
Windows = +50mm to both height and width
Doors = +50mm for width  and +30mm for height
These are general clearances and it should be double-checked with our Company representatives for any non-standard items such as 'N.B.R = No Bottom Reveal'  or 30mm thick reveals etc. The clearances are calculated as: 2x 20mm Finger Jointed Prime reveals (thickness) plus 2x 5mm clearance.

Our standard lead-time is based on the typical time frames involved with the products we manufacture which are custom made to order.

• The aluminium extrusions required to make the frames and panels for the products are extruded in Brisbane and powder-coated as a batch for your order and takes up to 10 days to arrive.
• There are thousands of extrusion profiles in the AWS range and therefore we only order what is required to manufacture your products.
• Certain components can take up to 20 days to arrive if they are sourced from overseas e.g 548 series Bi-fold door / Miro hardware
• To achieve the standard advised lead-time, a site measure meeting should occur within 7 days placing your order.
• Glass is ordered only after the site-measure meeting has taken place to confirm the manufacture sizes. 
• Glass is received within 10 days of placing the order
• Assembly process begins once all the Extrusion, Components and Glass materials have arrived

Depending on the geographical location of your project, a schedule of products may be required to meet certain regulations such as an Energy Efficiency Rating; Acoustic Rating; Bush-Attack-Level Rating or a combination of these. This will usually means upgraded glass and screens will be required. Consider that Low-E glass is a much higher cost per square meter than annealed glass then the requirement to have this specified across all the items will drastically increase the overall quotation. Your building design / architect should provide to you the relevant reports (Energy; Acoustic; BAL) required for your project so they can be submitted as part of your quote request.

Commonly Used Powdercoat Finishes

In order to streamline support requests and better serve you, we utilize a support ticket system at support.windowsdoors.com.au Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

Site visits are carried out by several of our site trained production team members, our ability to carry out non-warranty service requests will vary depending on staff availability and production workload. 
Requests for repairs / non-warranty servicing / out of service-area sites will be advised to seek a 3rd party window/door repair company local to the site.

Please Note: Only products supplied by Architectural Windows & Doors can be serviced please read the information about the Product Guarantee & Warranty for clarification of warranty and non-warranty items.

•Upload images or videos (less than 20mb total) of the fault or issue (e.g of the hardware or operation issue) which will help us to assist you further
•An estimate of costs will be sent for non-warranty repairs, requiring payment prior to work commencement
•Non-Warranty Callout Fee: $150 + GST (per staff member) additional travel charges may apply outside of Greater Brisbane area.
•Non-Warranty Labour: $75 + GST per hour/ per staff member required
•Non-Warranty Cost of parts is additional to Labour charges

Submitting a support ticket is required to provide details of items that need attention, please ensure this list is complete as further call-outs may be charged.

If a service or assessment is performed and the fault is deemed out of warranty – labour and callout fees may apply

 Create a Support Ticket