Orders: payment methods
# FAQPayment of invoiced claims can be made with the following methods
We only accept payments by the following methods - we do not accept cash or cheques.
Internet / Phone Banking (BPay)
Biller Code: 77099 Refer to your invoice for your customer reference code
(Minimum transaction amount: $500)
Pay Securely Online via Xero
Each invoice sent on email by us through the Xero software can be processed securely online using the link contained in the email body plus a PDF version of the invoice is also attached which lists the payment methods and Credit Card surcharge rates which vary based on the card type.
Electronic Bank Transfter (EFT)
Please refer to the Bank Details in the EFT section of your invoice for BSB, Account and Reference details to make a transfer of funds directly into our bank account.
Payments Methods
Payments Methods (no surcharge)
- Electronic Bank Transfer: no surcharge
- BPay (minimum amount $500): no surcharge
- One-time Direct Debit via GoCardless: no surcharge
Payment by Credit Card fees are on-charged from the eWAY payments processing facility as follows
- Visa Credit | MasterCard Credit: 2.6% surcharge
- American Express | JCB: 1.6% surcharge
Credit Card Surcharges
When paying by credit card, the transaction surcharge rate is set by the payments facilitator (eWAY). Typically, most internet transaction surcharges are set higher than physical merchant EFTPOS terminal rates due to the inherent risks of fraud and associated costs1
1 The Reserve Bank of Australia issues a surcharge standard which is based on the cost of acceptance scheme for each card - see RBA Card Payments Regulation for more information. We no longer use a physical EFTpos terminal on premise due to the fluctuation on surcharge rates / cost of acceptance which are based on volume.