Quotation Acceptance and Placing the Order:

1. After you have received your quotation, advise your sales representative that you wish to proceed with an order
2. Once the particulars and any optional extras have been confirmed with the representative, the final quote version will be sent by an Adobe Sign email for digital signature. We also accept a scanned copy of a printed and signed quote. Please read the Terms & Conditions and sign the quote acceptance section which forms the contract.
3. An invoice for the deposit amount of up to 50% of the total value will be issued which can be paid by the methods listed below
4. After deposit and signed quotation have been received the order is now able to commence

Production Process and Lead-times:

Manufacture sizes for each product is determined either by site measure (once structural frames are ready) or by agreed measurements with the builder, this should occur 5-7 business days after confirming your order to meet the estimated lead time. Site Measure notes are generally sent to the builder to list the final sizes.Changes made after the order is placed up to the time of site measure are issued as Variations which are then accepted or declined by you before proceeding.Once all requirements are met to proceed with the production process, the estimated date for product delivery will take approximately 25-30 business days or as advised by our team.Estimated Time for Delivery may vary from the original estimated lead time due to factors such as: readiness for site measure; supply-chain issues; weather preventing site delivery - but otherwise is approximately 15-20 business days following site measure.

Invoicing and Delivery

• Special-Order buy-in products such as Centor Retractable Screens and FlowTHRU™ drains cannot be ordered until the manufacture sizes are confirmed and are also subject to the 3rd party manufacturer's lead-times
• We always aim to minimise delays where possible by working with the builder on site and doing staged deliveries of the order as necessary
• Where possible, we deliver the large door panels to site after the door frames have been installed to prevent damage while being stored on-site

1. You may be issued progress claims if the order is being manufactured in stages due to construction progress
2. When manufacturing is near complete an email will be sent to advise of invoiced amount due prior to delivery and possible delivery dates
3. Payment is considered made when the funds are cleared by our Bank, or proof of payment receipt is received