Our standard lead-time is based on the estimated supply and fabrication time for our made-to-order products. We operate on a lead-time minimum of 25 business days based on typical supply chain logistics.

Once you have signed-off on your quote and paid the required deposit, at this point we consider the order confirmed. Our standard lead-time is based on the estimated supply and fabrication time for our made-to-order products.

• The aluminium extrusions required to make the frames and panels for the products are extruded in Brisbane and powder-coated as a batch for your order and takes between 15-20 days to arrive from the supplier
• There are thousands of extrusion profiles across the product series therefore we only order what is required to manufacture the products in your order.
• We do not keep stock of products in standard-sizes, each item is made specifically for your project.

To achieve the standard advised lead-time, a site measure meeting should occur within 7 days of placing your order.

• Special-order products such as Centor Retractable and FlowTHRU drain systems have a separate lead-time from their manufacturer. These items need to be confirmed and ordered as soon as possible as the supplier lead-times can vary depending on supply chains.
• Glass is ordered only after the site-measure meeting has taken place to confirm the manufacture sizes, this can take up to 10 days to arrive to our factory.
• Assembly process begins once all the Extrusion, Components and Glass materials have arrived