Below is a checklist of information to prepare send to us, the details assist us to prepare an accurate quotation:

Site address of the project and wind load (if known)

Read more about wind loads and site ratings

Energy Efficiency Report (EER) for the project (if available)

Read more about why is an EER required

Bush Fire Report (if applicable)

Read more about BAL Ratings

Frame colour and tone of glass e.g. clear or grey etc

For bathrooms/WC: our default obscure glass is translucent laminate

Images or links to window and door styles that interest you

List any priority design features or other project requirements

The reason that we request the Energy Report is because there is such a wide variation in pricing when considering energy-efficient glass as well as thermal-break products, that there would be little benefit to providing a quotation (e.g. for a builder's tender) based on glass and frame series which will not comply.

Giving an estimate too early in a project, when product configurations and sizes are still up in the air, can significantly throw off your costings. This is because changes to those elements can drastically alter the area and thickness of glass needed, which in turn, drives up the price considerably.

Ultimately, we are responsible for supplying products that comply with the State-mandated regulations.

Showroom Virtual Tour

If you want to see which products we have on display at our showroom, you can use the Virtual Tour to do a walkthrough, there are product information hotspots which link to the dedicated. Product Series pages.

Start Tour

Requesting a Quote

Once your design has reached the phase where you are considering your window and door package, you can send through your documents via our Contact Form and select Quote Request as the Enquiry Type to complete your information. This will create an enquiry in our system and one of the members of our sales team will be in contact to discuss your project requirements.

Contact Form

Contact Card

Quotation Acceptance and Placing the Order

• After you have received your quotation and are ready to place the order, speak to your sales representative to discuss the particulars.
• Once the particulars and any optional extras have been confirmed with the representative, the final quote version will be sent by an Adobe Sign email for digital signature.
• We also accept a scanned copy of a printed and signed quote. 
  Please read the Terms & Conditions and sign the quote acceptance section which forms the contract.
• An invoice for the deposit amount of up to 50% of the total value will be issued which can be paid as described on the document.
• After deposit and signed quotation have been received the order is now able to commence.

Screens

If screens are included as part of your order, we typically fit screens after your construction work has been completed (to minimise risk of damage). Please provide us with advance (15-20 days) notice of completion to allow scheduling. High level items need to have screens fitted prior to removal of scaffolding or may be factory pre-fitted to the item. 

Certification

Product compliance certificates are issued to the Purchaser upon completion of the order once receipt of the final claim. Note: fall-prevention screening solutions provided by AW&D must have been fitted as per the requirements before the compliance certificate can be issued.

Warranty

The Product Warranty is our 6-Year Workmanship Guarantee provided as part of our Australian Glass and Window Association certification. You can download a copy of this under the Downloads area.

Manufacturer's Warranty

The components and hardware fitted to your windows and doors carry their own warranty which is covered by the manufacturer of the hardware. Visit our Welcome Pack article to download the product warranty statement from the manufacturer of the component or system. 

Please contact our support team if you need to know more about the hardware included in your windows and doors.