Please Note: Only products supplied by Architectural Windows & Doors can be serviced please read the information about the Product Guarantee & Warranty for clarification of warranty and non-warranty items.
Non-Warranty or requests which are out of servicing area may be referred to 3rd party window/door repairer services
We do not offer a repair and/or adjustment service due to normal use and similar wear and tear after the initial service has been completed.
Such requests will be advised to seek a 3rd party window/door repair company local to the site.
If a service or assessment is performed and fault is deemed out of warranty – labour and callout fees may apply
•Proof of purchase may be required
•Upload images or videos (less than 20mb total) of the fault or issue (e.g of the hardware or operation issue) which will help us to assist you further
•An estimate of costs will be sent for non-warranty repairs, requiring payment prior to work commencement
•Non-Warranty Callout Fee: $150 + GST (per staff member) additional travel charges may apply outside of Greater Brisbane area.
•Non-Warranty Labour: $75 + GST per hour/ per staff member required
•Non-Warranty Cost of parts is additional to Labour charges
Submitting a support ticket is required to provide details of items that need attention, please ensure this list is complete as further call-outs may be charged.